At Park View Group Practice, we value our patients and aim to provide a high-quality care and service. To do this, we need to set boundaries and expectations to foster an effective relationship.
The Practice will endeavour to:
- Consider your needs and provide a professional and confidential service and work in partnership with ours patients, their family, carers and representatives
- Consider what would most benefit our patients individiaul health and wellbeing and discuss and decisions made in a clear and transparent way
- Treat all of our patients equally and with dignity and respect
- Encourage patients to take part in decisions about their health and wellbeing and discuss any decision in a clear and transparent way
- Learn from any mistakes and esnure that, should any occur, we fully investigate . If harm has been caused, we will provide an appropriate explanation and apology
- Offer patients a named GP, or GPs, of choice where possible for continuity of care
- Listen to our patients and involve them in decision making regarding your treatment options
- Consider and respect patients feedback
In return, this practice will expect that our patients will undertake the following:
- Use our service responsibly and not expect immediate treatment for non-urgent/routine conditions
- Take personal responsibility for your own health
- Treat staff and other patients with respect and recognise that violence or the causing of nuisance or disturbance could result in prosecution
- Provide accurate information about your health, condition and status
- Keep to any appointments or cancel within a reasonable time to allow the appointment to be reused for another patient
- Follow the course of treatment to which you have agreed and talk to your clinician if you find this difficult
- Participate in important public health programmes such as vaccination
- Utilise the services of other professional practice staff as a GP is not necessarily the most appropriate clinician to see on all occasions
- Allow sufficient time for processing repeat prescription requests and not pressure staff to process unauthorised medication requests
- Keep us informed of any name, address and telephone number changes
- Turn up on time for appointments, or if you cannot attend, cancel with 24 hours notice
- Understand that failure to meet these expectations may result in the practice requesting that you register elsewhere at another GP Practice